IS Administrative Assistant
PONDEROSA TELEPHONE PONDEROSA TELEPHONE O'Neals, CA O'Neals, CA Full-time Full-time $16.
89 - $31.
68 an hour $16.
89 - $31.
68 an hour 9 days ago 9 days ago 9 days ago POSITION SUMMARY We are seeking a highly organized and proactive IS/IT Administrative Assistant to provide essential support to our IT department.
This role will involve a combination of administrative duties and basic technical support tasks, requiring strong communication skills, attention to detail, and a customer-centric approach.
Access to highly sensitive documents, materials and conversations required strict confidentiality as a part of this position.
This position offers an exciting opportunity to contribute to the efficiency and effectiveness of our IT operations while gaining valuable experience in a dynamic and collaborative environment.
If you are a motivated self-starter with a passion for technology and a talent for organization, then this is position you are looking for.
PRINCIPAL ACCOUNTABILITIES Administrative Support:
oManage the IT department's calendar, scheduling appointments, and coordinating meetings.
oMaintain and organize electronic and physical filing systems for IT documentation, including contracts, licenses, and user manuals.
oAssist in the preparation and distribution of IT-related reports, presentations, and documentation.
oHandle incoming inquiries and correspondence, redirecting them to the appropriate personnel as needed.
oCoordinate travel arrangements and process expense reports.
oInterface with vendor service and support infrastructure as directed.
Technical Support:
oMonitor IT inventory levels and coordinate procurement requests for hardware, software, and supplies.
oProvide basic level 1 technical assistance to internal users, including troubleshooting hardware, software, and peripheral equipment including printers, copiers, and scanner issues.
oDocument and escalate technical issues to the appropriate IT personnel for resolution.
oAssist in the setup and configuration of computer systems, peripherals, and software applications.
oAssist in maintain accurate records of the Companies equipment assets managed by IS.
oAssist in maintaining accurate records of software licensing and maintain software license renewals.
Communication and Collaboration:
oServe as a liaison between the IT department and other departments within the organization.
oCommunicate effectively with internal users to gather requirements, provide updates, and ensure timely resolution of IT-related issues.
oCollaborate with IT team members to streamline processes, improve efficiency, and implement best practices.
oKeep stakeholders informed of IT projects, initiatives, and upcoming changes.
Compliance and Security:
oAssist in maintaining compliance with relevant IT policies, procedures, and regulatory requirements.
oSupport IT security efforts by adhering to established protocols and assisting with user access management.
oParticipate in IT audits and assist in the implementation of remediation actions as needed.
Other:
oProactive involvement in the Company's Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing assigned duties.
oThe list of principal accountabilities is not exhaustive and may be supplemented as necessary.
KEY PERFORMANCE FACTORS ACHIEVING RESULTS oApplies knowledge of the job.
Applies knowledge to new or challenging situations oApplies technical skills (includes applying existing skills in new or challenging situations) oAccepts responsibility for and follows through on tasks, assignments, and other responsibilities in a timely manner oMeets departmental standards for productivity (rated on the basis of work accomplished to volume of work) oPerforms duties with accuracy, thoroughness, attention to detail, and neatness oSets challenging, but realistic goals oHolds self accountable for individual results oMonitors quality of own or others' work (e.
g.
, double-checks the accuracy of information or work product; checks to ensure that procedures are followed) oTakes actions to solve a problem or overcome an obstacle to achieving results oMakes specific changes in work processes or own work methods to improve performance (e.
g.
, does something better, faster, at lower cost, more efficiently; improves quality, customer satisfaction, morale, revenues) oPerforms work in a safe and healthful manner and in accordance with the company's Safety Program PROACTIVITY oRecognizes tasks, activities, assignments to be done and completes them without specific directive or actively seeks new duties or challenges oOffers one or more ideas to improve work processes or departmental productivity.
Initiates actions to address an anticipated problem or obstacles.
Actions are within the constraints of respective authority oHas the ability to seek information from a wide variety of sources concerning a problem or issue affecting a specific project or department as a whole TEAM ATTITUDE oExpresses the belief that others are fully capable of contributing to the work process and being effective when given the chance oParticipates willingly in departmental or work group decisions.
Demonstrates commitment to achieving departmental goals by assisting others, even if the task is not a part of their primary roles and responsibilities oShows respect for other's intelligence by appealing to reason oGenuinely values others' input and expertise and is willing to learn from others (including supervisors, peers, and subordinates) ORGANIZATIONAL COMMITMENT oRespects the ways things are done in the organization and does what is expected (e.
g.
, dresses appropriately, presents the Company in a positive light).
Follows Company policies and procedures oRespects and accepts what management sees as important oMaintains attendance in accordance with Company guidelines and is consistently punctual oMakes choices and sets priorities to meet Company's needs oCooperates with others to achieve organizational/departmental objectives oPublicly acts to fit the Company's mission FLEXIBILITY oUnderstands other people's point of view oAble to shift easily from one task or focus to a different one oWilling to change ideas or perceptions based on new information or contrary evidence oDecides what to do based on the situation (e.
g.
, acts to fit the situation or person) SELF-MANAGEMENT oDemonstrates an ability to handle stress on the job (e.
g.
, able to multi-tasks, prioritize) oControls won strong emotions, such as anger or extreme frustration.
Remains calm in stressful situations, addressing difficult problems one at a time oRemains productive under stress.
Deals with stress directly and does not allow stress to weaken one's ability to complete a task or interact effectively with others CUSTOMER SERVICE ORIENTATION (internal and external) oGives friendly, cheerful service oFollows through on customer inquiries, requests, complaints oKeeps customer up-to-date about progress of projects (but does not probe customer's underlying issues or problems) oMaintains clear communication with customer regarding mutual expectation, monitors customer satisfaction PHYSICAL REQUIREMENTS oPossesses the ability to speak clearly and understandably and hear communications by telephone and in person oPossesses fine and gross manipulation skills oPossesses grasping and power grip abilities oMust have good vision (with correction) and also have color vision to differentiate wiring oMust be able to sit for prolonged periods of time oMust have ability to stand, sit , squat, bend kneel, twist, crawl, reach, lift, balance, carry, push and pull to accomplish daily tasks associated with requirements of the position oMust be able to perform job duties and responsibilities in all types of weather, ranging from extreme heat to cold, including rain and snow oMust have the ability to walk and negotiate rough terrain while carrying necessary equipment to perform job duties oMust be able to lift 50lb.
maximum with frequent lifting and/or carrying objects weighing up to 25lb.
QUALIFICATIONS EDUCATIONAL REQUIREMENTS oHigh school diploma or equivalent oMinimum 2 year Associate Degree in Business/Information Services/Data Processing or equivalent oAdvanced clerical or secretarial training desirable TECHNICAL REQUIREMENTS oBasic understanding of computer systems, networks, and software applications.
oProficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software tools.
oExcellent organizational and time management skills, with the ability to prioritize tasks effectively.
oStrong interpersonal skills and the ability to communicate technical information to non-technical users.
oAttention to detail and a commitment to accuracy in all tasks.
oAbility to work independently with minimal supervision and as part of a team.
oKnowledge of iVUE, including other NISC systems and software desirable oProficient keyboard skills oProficient with multi-tasks copier, fax machine and other office equipment oProficient with 10 key by touch oBasic bookkeeping or accounting skills oKnowledgeable in office management and records management oCopper & Fiber cable termination, routing, and dressing.
oPossesses and maintains a valid and unrestricted class C driver's license, with driving records that provides insurability under the Company's vehicle insurance carrier and within the guidelines of the Company.
WORK EXPERIENCE o1 year as a staff associate, staff clerk, administrative assistant, or similar position, in a service industry environment, where duties correspond with the essential and periodic functions of this position.
ENVIRONMENTAL CONDITIONS GENERAL OFFICE CONDITIONS Exposure to an air-conditioned/heated office environment with moderate noise levels generated by the equipment.
However, travel conditions from one office location to another can result in exposure to outside elements ranging from extreme cold/heat/humidity/rain/snow Job Type:
Full-time Pay:
$16.
89 - $31.
68 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed People with a criminal record are encouraged to apply Ability to Relocate:
O Neals, CA 93645:
Relocate before starting work (Required) Work Location:
In person 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance 8 hour shift Monday to Friday Weekends as needed O Neals, CA 93645:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
89 - $31.
68 an hour $16.
89 - $31.
68 an hour 9 days ago 9 days ago 9 days ago POSITION SUMMARY We are seeking a highly organized and proactive IS/IT Administrative Assistant to provide essential support to our IT department.
This role will involve a combination of administrative duties and basic technical support tasks, requiring strong communication skills, attention to detail, and a customer-centric approach.
Access to highly sensitive documents, materials and conversations required strict confidentiality as a part of this position.
This position offers an exciting opportunity to contribute to the efficiency and effectiveness of our IT operations while gaining valuable experience in a dynamic and collaborative environment.
If you are a motivated self-starter with a passion for technology and a talent for organization, then this is position you are looking for.
PRINCIPAL ACCOUNTABILITIES Administrative Support:
oManage the IT department's calendar, scheduling appointments, and coordinating meetings.
oMaintain and organize electronic and physical filing systems for IT documentation, including contracts, licenses, and user manuals.
oAssist in the preparation and distribution of IT-related reports, presentations, and documentation.
oHandle incoming inquiries and correspondence, redirecting them to the appropriate personnel as needed.
oCoordinate travel arrangements and process expense reports.
oInterface with vendor service and support infrastructure as directed.
Technical Support:
oMonitor IT inventory levels and coordinate procurement requests for hardware, software, and supplies.
oProvide basic level 1 technical assistance to internal users, including troubleshooting hardware, software, and peripheral equipment including printers, copiers, and scanner issues.
oDocument and escalate technical issues to the appropriate IT personnel for resolution.
oAssist in the setup and configuration of computer systems, peripherals, and software applications.
oAssist in maintain accurate records of the Companies equipment assets managed by IS.
oAssist in maintaining accurate records of software licensing and maintain software license renewals.
Communication and Collaboration:
oServe as a liaison between the IT department and other departments within the organization.
oCommunicate effectively with internal users to gather requirements, provide updates, and ensure timely resolution of IT-related issues.
oCollaborate with IT team members to streamline processes, improve efficiency, and implement best practices.
oKeep stakeholders informed of IT projects, initiatives, and upcoming changes.
Compliance and Security:
oAssist in maintaining compliance with relevant IT policies, procedures, and regulatory requirements.
oSupport IT security efforts by adhering to established protocols and assisting with user access management.
oParticipate in IT audits and assist in the implementation of remediation actions as needed.
Other:
oProactive involvement in the Company's Safety Program, including compliance with all rules and regulations, and for continuously practicing safety while performing assigned duties.
oThe list of principal accountabilities is not exhaustive and may be supplemented as necessary.
KEY PERFORMANCE FACTORS ACHIEVING RESULTS oApplies knowledge of the job.
Applies knowledge to new or challenging situations oApplies technical skills (includes applying existing skills in new or challenging situations) oAccepts responsibility for and follows through on tasks, assignments, and other responsibilities in a timely manner oMeets departmental standards for productivity (rated on the basis of work accomplished to volume of work) oPerforms duties with accuracy, thoroughness, attention to detail, and neatness oSets challenging, but realistic goals oHolds self accountable for individual results oMonitors quality of own or others' work (e.
g.
, double-checks the accuracy of information or work product; checks to ensure that procedures are followed) oTakes actions to solve a problem or overcome an obstacle to achieving results oMakes specific changes in work processes or own work methods to improve performance (e.
g.
, does something better, faster, at lower cost, more efficiently; improves quality, customer satisfaction, morale, revenues) oPerforms work in a safe and healthful manner and in accordance with the company's Safety Program PROACTIVITY oRecognizes tasks, activities, assignments to be done and completes them without specific directive or actively seeks new duties or challenges oOffers one or more ideas to improve work processes or departmental productivity.
Initiates actions to address an anticipated problem or obstacles.
Actions are within the constraints of respective authority oHas the ability to seek information from a wide variety of sources concerning a problem or issue affecting a specific project or department as a whole TEAM ATTITUDE oExpresses the belief that others are fully capable of contributing to the work process and being effective when given the chance oParticipates willingly in departmental or work group decisions.
Demonstrates commitment to achieving departmental goals by assisting others, even if the task is not a part of their primary roles and responsibilities oShows respect for other's intelligence by appealing to reason oGenuinely values others' input and expertise and is willing to learn from others (including supervisors, peers, and subordinates) ORGANIZATIONAL COMMITMENT oRespects the ways things are done in the organization and does what is expected (e.
g.
, dresses appropriately, presents the Company in a positive light).
Follows Company policies and procedures oRespects and accepts what management sees as important oMaintains attendance in accordance with Company guidelines and is consistently punctual oMakes choices and sets priorities to meet Company's needs oCooperates with others to achieve organizational/departmental objectives oPublicly acts to fit the Company's mission FLEXIBILITY oUnderstands other people's point of view oAble to shift easily from one task or focus to a different one oWilling to change ideas or perceptions based on new information or contrary evidence oDecides what to do based on the situation (e.
g.
, acts to fit the situation or person) SELF-MANAGEMENT oDemonstrates an ability to handle stress on the job (e.
g.
, able to multi-tasks, prioritize) oControls won strong emotions, such as anger or extreme frustration.
Remains calm in stressful situations, addressing difficult problems one at a time oRemains productive under stress.
Deals with stress directly and does not allow stress to weaken one's ability to complete a task or interact effectively with others CUSTOMER SERVICE ORIENTATION (internal and external) oGives friendly, cheerful service oFollows through on customer inquiries, requests, complaints oKeeps customer up-to-date about progress of projects (but does not probe customer's underlying issues or problems) oMaintains clear communication with customer regarding mutual expectation, monitors customer satisfaction PHYSICAL REQUIREMENTS oPossesses the ability to speak clearly and understandably and hear communications by telephone and in person oPossesses fine and gross manipulation skills oPossesses grasping and power grip abilities oMust have good vision (with correction) and also have color vision to differentiate wiring oMust be able to sit for prolonged periods of time oMust have ability to stand, sit , squat, bend kneel, twist, crawl, reach, lift, balance, carry, push and pull to accomplish daily tasks associated with requirements of the position oMust be able to perform job duties and responsibilities in all types of weather, ranging from extreme heat to cold, including rain and snow oMust have the ability to walk and negotiate rough terrain while carrying necessary equipment to perform job duties oMust be able to lift 50lb.
maximum with frequent lifting and/or carrying objects weighing up to 25lb.
QUALIFICATIONS EDUCATIONAL REQUIREMENTS oHigh school diploma or equivalent oMinimum 2 year Associate Degree in Business/Information Services/Data Processing or equivalent oAdvanced clerical or secretarial training desirable TECHNICAL REQUIREMENTS oBasic understanding of computer systems, networks, and software applications.
oProficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other relevant software tools.
oExcellent organizational and time management skills, with the ability to prioritize tasks effectively.
oStrong interpersonal skills and the ability to communicate technical information to non-technical users.
oAttention to detail and a commitment to accuracy in all tasks.
oAbility to work independently with minimal supervision and as part of a team.
oKnowledge of iVUE, including other NISC systems and software desirable oProficient keyboard skills oProficient with multi-tasks copier, fax machine and other office equipment oProficient with 10 key by touch oBasic bookkeeping or accounting skills oKnowledgeable in office management and records management oCopper & Fiber cable termination, routing, and dressing.
oPossesses and maintains a valid and unrestricted class C driver's license, with driving records that provides insurability under the Company's vehicle insurance carrier and within the guidelines of the Company.
WORK EXPERIENCE o1 year as a staff associate, staff clerk, administrative assistant, or similar position, in a service industry environment, where duties correspond with the essential and periodic functions of this position.
ENVIRONMENTAL CONDITIONS GENERAL OFFICE CONDITIONS Exposure to an air-conditioned/heated office environment with moderate noise levels generated by the equipment.
However, travel conditions from one office location to another can result in exposure to outside elements ranging from extreme cold/heat/humidity/rain/snow Job Type:
Full-time Pay:
$16.
89 - $31.
68 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed People with a criminal record are encouraged to apply Ability to Relocate:
O Neals, CA 93645:
Relocate before starting work (Required) Work Location:
In person 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance 8 hour shift Monday to Friday Weekends as needed O Neals, CA 93645:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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